Frequently Asked Questions

How are claims handled?
Simple.  You complete a brief claim form and Voltaire Diamonds handles the claim for you and arrange either repairs or replacement items.  Don’t forget, there is no excess under March Guard.

How long would a claim take to settle?
T.H. March try to confirm acceptance of a claim or ask for further information if needed with 24 hours of their receipt of a claim form.

Will my details be passed onto other parties who will try to sell me other products?
No. Your details will not be passed onto other parties.

What rights do I have if I am unhappy with any aspect of the insurance?
T.H. March are dedicated to providing excellent service and have a strict complaints procedure for dealing with dissatisfied customers.  Details are on the certificate of insurance.

What if I take out a March Guard insurance and find I already have cover elsewhere?
You have a 14 day cooling off period during which you can cancel the certificate and obtain a full refund of the premium.

What if I sell the item during the insured period? Would I get a return premium?
Yes, a pro-rata return of premium would be payable.